Sales and Customer Service: Connecting with Confidence
In today’s competitive automotive repair market, exceptional customer service is the ultimate sales advantage.
PRESENTER:
Aldo Gomez [BIO]
SPONSOR:
The Institute
Objection Overruled!
You’ve explained the repair. The estimate’s fair. The car needs work. And then—boom: “Let me think about it.” “I’ll call you back.” “That’s too much.” Sound familiar?
PRESENTER:
Aldo Gomez [BIO]
SPONSOR:
The Institute
Owner Roundtable Discussion
Owners/managers discuss day to day operations, hot topics and key talking points to better business. Working together grows our industry.
Technician Roundtable Discussion
Techs it's your time to share work experience and ask questions about jobs, technology or the industry. See what you can learn from each other.
HOST:
Randy McClure [BIO]
SPONSOR:
NAPA Auto Tech
Service Advisor Roundtable Discussion
Service advisors discussions about processes, procedures and experiences. Time to ask questions and learn from one another about the position and the industry overall.
HOST:
TBA
SPONSOR:
TBA